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Refund policy

Effective 21 September 2026. This policy is part of our terms of service and does not affect your statutory rights under the Consumer Protection Act, 2019.

Returns

You may return most new, unworn items within 30 days of delivery for a full refund. Pieces must come back unworn and unwashed, with tags attached and in a condition we could sell again.

Pieces that have been worn, washed, altered or damaged after delivery cannot be returned, and neither can anything sent back after the 30 days have run.

How to start a return

Write to jujuintownthoothukudi@gmail.com or call [TODO: PHONE] with your order reference — the one beginning JU- on your confirmation email — and tell us which pieces you are returning. We will send return instructions and the address. Please do not send a parcel back without them; we cannot match an unmarked return to an order.

Return postage

We cover the return postage when the return is the result of our error — the wrong item, a fault, or damage in transit. Otherwise the return postage is yours. Where the whole order comes back because of our error, we refund the outbound shipping too.

Faulty or damaged pieces

If a piece arrives damaged or you believe it is faulty, tell us within 30 days of noticing it and send photographs. If it is a fault we will repair, replace or refund it and cover postage both ways.

Refunds

Once the return reaches us and passes inspection, we refund the price of the returned pieces. Expect the refund within four weeks of handing your package to the return carrier. That window covers transit back to us (five to ten working days), processing once received (three to five working days), and your bank posting the refund (five to ten working days).

  • Online payments (card, UPI, net banking, wallet) are refunded to the original payment method.
  • Cash on Delivery orders are refunded by bank transfer (NEFT/IMPS) or UPI to an account you name. We will ask for the details by email; we never ask for a card number, PIN or OTP.

Exchanges

We do not run exchanges. Runs are limited and a size held for an exchange is a size taken off the site, so return for a refund and reorder while the size is still live.

Cancellations

You can cancel an order free of charge until it is dispatched — write to us with the JU- reference. Once it has shipped, return it under this policy instead. If we cancel an order (for example because a piece sold out), we refund everything you paid.

Questions

jujuintownthoothukudi@gmail.com · [TODO: PHONE]. Grievance Officer: [TODO: GRIEVANCE_OFFICER_NAME], [TODO: GRIEVANCE_OFFICER_DESIGNATION], [TODO: GRIEVANCE_OFFICER_CONTACT].